Patient Information Guide - GHC Hospitals Mumbra,Thane

Rights

Right of access to healthcare.
Right to be treated without discrimination on the grounds of age, gender, race, origin, religion, sexual orientation or disabilities.
Right to personal dignity and privacy during examination, procedures and treatment in a safe environment.
Right to privacy and confidentiality of your medical records and personal information.
Right to be included in decisions involving your medical care.
Right to clear understanding of the benefits and risks of each treatment options available, the expected outcomes and change in medical condition in an understandable language.
Right to express complain or grievances and expect to get them addressed.

Right to informed consent before any procedure / surgery / treatment. If patient is unconscious or unable to make the decision due to any reason, informed consent will be taken from their nearest relatives.
Right to know the expected cost of treatment and the hospital payment policies.
Right to be informed about the names of the doctors, nurses and other healthcare team members involved in your care.
Right to get second opinion.
Right to accept or reject medical treatment. He / she will be informed of consequences of any such refusal.
The hospital shall not be responsible for any consequences as a result of refusal to treatment.
Right to request for a copy of your medical records as per hospital protocol. The records will be made available in 3 working days from application.

Responsibilities

To provide all and accurate personal and family health information required to provide you with appropriate care.
To participate to the best of your ability in making decisions about your medical treatment and to comply with the agreed upon plan of care.
To ask your doctor and other care providers questions when you do not understand any information or instructions.
To inform your doctor or other care provider if you desire a transfer of care to another doctor, care giver, or facility.
To be considerate of others receiving and providing care.
To accept financial responsibility for health care services provided and settle bills promptly.
To observe hospital rules, regulations, policies and procedures, including those regarding security checks, smoking, noise, and number of visitors. The Hospital is a non- smoking zone and any forms of intoxicants are not allowed in the hospital premises. You are requested to refrain from any damage to hospital premises.
To take care of your belongings.

To accept financial responsibility for health care services provided and settle bills promptly.
To inform the doctor and other care providers if the patient’s condition worsens or does not follow expected course
To accept hospital policy to ensure privacy and confidentiality of medical records.
To attend follow up appointments as requested.
To keep the hospital property clean. Relatives are not allowed to wash clothes in the hospital.
To accept financial responsibility for health care services provided and settle bills promptly.
To refrain from spitting, smoking, consuming alcohol and chewing gum / gutka / pan on hospital premises.
To conserve energy, water and be Eco friendly.
To follow the treatment plan recommended by your healthcare providers.

Visitor Information

Visiting Hours

Daily – 5:00 p.m. to 7:00 p.m.

General Visiting Guidelines

Only one attendant may stay with the patient at the bedside. The attendant pass will be given along with one Visitor pass to the patient at the time of admission.
Additional attendant pass can be issued only if the patient condition requires it. This will be issued with written approval from the Clinical Administration only.
The security personnel may ask for the pass at any point. Attendants and visitors are required to wear/display these passes while in the hospital premises.
Nurse may ask visitors to leave the room if the patient’s condition so warrants or if hospital policies are not being followed. Your co-operation is solicited.
Attendant pass will allow the bearer of the pass to enter the hospital at any time until the patient is discharged.
Only one visitor can visit the patient at any given time. Extra visitors can wait at the Reception and will be allowed to visit the patient only after the bearer of the visitor pass comes out and hands over the pass.
The passes are to be returned to the hospital after the transfer or discharge of the patient.
In case of loss of the pass, you may get in touch with the Customer Care Officer. New pass will be issued after charging a fine of Rs. 200/-
Not to smoke in the hospital or in the compound. Smoking is strictly prohibited.
Not to take photographs or video without prior authorization from both patient and hospital.

Not to use loud, threatening, abusive or obscene language towards hospital staff or cause any damage to hospital property.
Not to possess weapons or firearms.
To comply with any infection control practices that may be important to the patient’s condition (e.g., wear isolation gown, mask and/or gloves). If required, visitors may be restricted according to a patient’s medical condition and/or special needs.
To leave the hospital during a disaster or fire alarm. Patients are the responsibility of the hospital and will be rescued as per the evacuation plan.
Not to cause disturbance to other patients and act in a respectful manner.
Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.
Children below the age of 12 are advised not to visit the wards. This is to protect children from exposure to infection.
Relatives of patients who are undergoing surgery, are requested to wait in the ground floor lobby.

*These guidelines are applicable on all days including Public Holidays and Sundays.

Admission Information

Admissions

Kindly contact Customer Care Office for admission to the In-Patient Department (IPD). Please note, the availability of wards is subject to discharges for the day.
You are requested to pay the estimated amount as per your choice of room and its availability at the time of admission. You can make this payment by cash (up to Rs. 2 Lakhs), debit / credit card.
If the patient is referred for surgical case, you are requested to get admitted minimum 24 hours in advance and by 01:00 p.m. on the day prior to surgery. You are also required to pay the full estimate amount 24 hours before surgery.
Bed charges are inclusive of meals, which are for the PATIENT ONLY.

Admission Do’s and Don’ts

Do’s

Do let your doctor, nurse and dietician know if you have an allergy to any food or drug or have ever had a bad reaction to any food, drug, or any other product.
Carry all previous reports, patient files, doctors prescriptions and medicines that you are taking presently.
One attendant is required to stay with the patient mandatorily during their stay in hospital.

Dont’s

Do not Carry any eatables and utensils.
Do not Carry any bedding.
Do not to carry any flowers or gifts while visiting the patient.
Do not carry any jewellery, excess money or other valuables with you. Please keep them in safe custody of your relatives.
Relatives are requested not to wash clothes in hospital premises.

Patient Support Service

Food and Beverages

Outside food is not allowed inside hospital for patients.
The hospital kitchen serves well balanced meals.
All meals, including special diets, are planned and their preparation supervised by trained and competent dieticians.
Meals are not served to patient attendants inside the patient room. Attendants can avail of the Ala Carte menu at the Cafeteria.

A hygienic environment is essential for your health. Housekeeping of the entire facility is done throughout the day. To help us to maintain our standard, use the dustbins for disposal of any waste. Please look out for bins with black bags for the same.

Linen

The patients are provided with bed and bath linen.
It is mandatory that patients wear hospital clothes.
For any additional requirement of linen, you may contact the ward nurse.
Relatives are issued a separate set of blanket and bedsheet at 09:00 pm daily. You are requested to return the linen every morning at 07:00 am.
The hospital launders all its clothes and linen.

Maintenance

Preventive maintenance of all equipment in the room is routinely and thoroughly done before admission of a new patient.
If you need any assistance regarding any air conditioning, electrical or plumbing issues in your room, please inform the nurse on duty for assistance.
Do not attempt to shift or repair any electrical item or the oxygen and suction pump equipment.
Do not change the setting of the air-conditioning remote control.
The windows are locked, to maintain the temperature in the rooms. Do not open any windows as it affects the air conditioning.

Medical Records

You may get a copy of your Medical Records from the Customer Care Office on payment of Rs. 450/- in 3 working days after intimation.

Telephone service

All rooms are provided with telephone facilities.
You can use the In-house phones in the lobby to talk to your patients in the wards.
No calls will be forwarded to the ICU.

Call bell

All patient rooms are equipped with call bells which can be used to call nurses and housekeeping staff.

Change of Bed category

You can select to change your bed category after admission. However, you can only upgrade yourself.
Please note, an upgrade of the selected class of bed will affect your billing.
When you upgrade, you will be billed for that class from the very first day of your admission.

Patient Room

Class Name	Class Type	Facilities
Economy	General Ward	Air-conditioned sharing room, Patient Bed, Bedside locker, small storage, Common washroom, Basic toiletries kit, Patient meals included in bed charges.
Superior	Twin sharing	Air-conditioned sharing room, patient bed, bedside locker, storage cabinet, attached washroom, individual television, telephone, Recliner for patients relative, pillow and blanket for relative, WIFI, Basic toiletries kit, Patient meals included in bed charges.
Supreme	Single	Air-conditioned private room, patient bed, bedside locker, storage cabinet, attached washroom, individual television, individual telephone, 1 relative bed, pillow and blanket for relative, WIFI, Basic toiletries kit, Patient meals included in bed charges.
Super Deluxe	Single Deluxe	Air-conditioned private room, patient bed, bedside locker, storage cabinet, attached washroom, individual television, Fridge, individual telephone, WIFI, 1 relative bed, pillow and blanket for relative, Basic toiletries kit, Patient meals included in bed charges.
Daycare	Daycare	Air-conditioned room, adjustable bed, bedside locker, common washroom, entertainment TV.

Super Speciality Center

Patient Guide